Changing Gearz – Terms & Conditions
1. Definitions
- “We / Us / Our” refers to Changing Gearz.
- “You / Your / Customer” means the person buying or reserving a bicycle.
- “Bicycle / Bike / Goods” means the second-hand bike or related products we sell.
2. About Our Bikes
- All bikes are second-hand / pre-owned and may have signs of wear and tear. The condition will be described in each listing; we encourage you to look carefully at photos and the description before purchase.
- Bikes are sold as seen, subject to the other terms in these Conditions.
3. Viewing & Test Rides
- We highly recommend that you view and test ride the bike before purchase/collection.
- Reservations do not guarantee sale until payment is made in full.
4. Payments & Collection
- Full payment is required upon collection of the bike.
- We accept cash and card payments.
5. Warranty
- Every bicycle comes with a three-month warranty from date of purchase.
- This warranty covers mechanical faults due to defects in materials or workmanship.
What the warranty does not cover:
- Wear and tear (e.g. tyres, tubes, brake pads, chains, grips, etc.)
- Damage caused by accidents, misuse, or lack of maintenance
- Alterations, modifications, or repairs by persons other than our authorised representatives without our approval
- Damage caused by environmental exposure, improper storage, failure to keep the bike cleaned and lubricated, improper use
To make a warranty claim:
- Contact us at info@changing-gearz.co.uk with proof of purchase and, if possible, photographs of the issue.
- We may ask you to bring the bicycle to us for inspection.
- If the fault is covered, we will repair or replace the defective part, or offer an equivalent replacement.
- The warranty is non-transferable; it applies only to the original purchaser.
6. Returns, Refunds & Cancellations
- As we sell second-hand items, returns are at our discretion except where the law (Consumer Rights Act 2015) gives you statutory rights.
- If a bike is significantly not as described (e.g. serious mechanical issues that were not disclosed), you may be entitled to a repair, replacement or refund.
- Cancellation of orders/reservations: if you reserve, but do not complete the purchase, any deposit or payment made may be non-refundable (unless otherwise agreed).
7. Liability
- We endeavour to ensure all information (descriptions, images) on our site is accurate. However, small discrepancies may occur; these do not necessarily render the product “not as described.”
We are not liable for:
- Loss, damage or injury caused by misuse, improper maintenance, or modifications.
- Any indirect or consequential losses (e.g. loss of earnings, transport costs) arising from the use or inability to use the bike.
- Defects or damage arising from accident or negligence.
- Nothing in these terms limits your statutory rights under UK consumer protection laws.
8. Reservation / Pre-Order Policy
- When you place a reservation request, we will hold the bike for up to 5 working days, provided no full payment has been received.
- If the bike is sold during that period, we will inform you as soon as possible.
- Reservation does not constitute ownership until full payment is made.
9. Data Protection / Privacy
- We collect personal data (name, email, phone, etc.) to process orders/reservations and for customer service.
- Changing Gearz will process your information in accordance with TCBC data protection policies.
