Privacy Policy
1. Who we are
Changing Gearz (“we”, “us”, “our”) runs the website https://changing-gearz.co.uk/
2. What this policy covers
This policy explains how we use any personal information we collect from you when you use the Site, make reservations, purchase bikes, contact us, or otherwise interact with us. It also tells you about your privacy rights and how the law protects you.
3. Information we collect
We may collect and process the following information about you:
- Personal Data you provide directly: name, email address, phone number, postal address (if needed), information you provide when you reserve a bike, request information, or contact us.
- Reservation / Purchase Data: bike/product reserved or purchased, order details, payment information (payment card data is handled securely by our payment providers).
- Automatically collected data: IP address, browser type, device information, pages visited, time spent on the Site, cookies and similar technologies.
4. How we use your information
We use your personal data for:
- Processing reservations and purchases.
- Communicating with you (confirmations, updates, customer service).
- Improving our Site, products and services.
- Complying with legal or regulatory obligations.
- Sending marketing messages if you have opted in.
5. Legal basis for processing
We rely on the following legal bases under the UK GDPR:
- Performance of a contract (to fulfil your order or reservation).
- Consent (for marketing communications).
- Legitimate interests (such as improving our services and fraud prevention).
6. Cookies
We use cookies to enable essential site functions, for analytics, and – where applicable – for marketing. You can manage your cookie preferences via your browser settings and through any cookie banner provided on the Site.
7. Sharing your information
We may share your data with:
- Service providers who help operate the website, process payments, or provide analytics.
- Regulators or law enforcement if required by law.
- Third parties for marketing, only if you have consented. We do not sell your data to third parties.
8. Data retention
We keep personal data only as long as necessary to:
- Complete your reservation or purchase.
- Meet legal and tax obligations.
- Resolve disputes or enforce agreements. When data is no longer needed, it will be securely deleted or anonymised.
9. Your rights
You have the following rights under UK data protection laws:
- To be informed about how your data is used.
- To access the personal data we hold about you.
- To correct inaccuracies in your data.
- To request erasure of your data in certain cases.
- To restrict or object to processing.
- To request your data in a portable format. To exercise your rights, please contact us using the details below.
10. Security
We use technical and organisational measures to protect your data. However, no method of internet transmission is completely secure, so please take care when sharing personal information.
11. Children
Our services are not intended for children under 16. We do not knowingly collect personal data from children under this age.
12. Changes to this policy
We may update this policy from time to time. Updates will be posted on the Site with a new effective date. If changes are significant, we may also notify you by email if you have subscribed.
13. Contact us
If you have any questions about this policy or how we handle your data, please contact: Changing Gearz, Unit 12, Panteg Industrial Estate, Griffithstown, Pontypool NP4 5LX. Email: info@changing-gearz.co.uk Phone: 01495 750338 | 07976 632930
If you are unhappy with how we handle your data, you may also contact the Information Commissioner’s Office (ICO) in the UK.
